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FAQ

1. How do I register a new account?

Please click here to register a new Account and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

 

2. Do I need to create an account to shop with you?

Yes you do, just follow the easy steps on the screen. This will allow you to order easily without having to filling in your details every time you shop with us.

 

3. How do I change details on my account?

You can log in to your account and change your details at any time.

 

4. How do I recover my forgotten password?

If you have forgotten your Password, please e-mail us at admin@b2boffice.com.my along with your registered name and e-mail address.

1.      How do I search for a product?

There are a number of ways you can search for a product until you find exactly what you're looking for. The most relaxing way is to browse through the categories and then refine what you are looking for by clicking on each section. Alternatively, if you know exactly what you want, just type in the product or brand into our search engine at the top right of the Website and we will find you everything related to your specific search. Once you have found what you want, click 'Add to Cart’, and when you're done shopping, follow the on screen instructions to fill in your payment and shipping details.

Don’t forget to check out our Best Deals in Promotion Section.

 

2.      I am having problems buying from your website. What should I do?

You may e-mail us at sales@b2boffice.com.my to place an order or call us at 1-300-222-800 for further assistance.

 

3.      Can I amend my order?

Please e-mail us at admin@b2boffice.com.my or contact us at 1-300-222-800

 

4.      The item I want is out of stock. What shall I do now?

Kindly contact our Customer Service at 1-300-222-800 or email admin@b2boffice.com.my for enquiries.

 

5.      What can I do if something is wrong with my order?

We take pride in our reputation for excellent quality and value. Returns are accepted only for incorrect or defective items shipped. If these unlikely events do occur, please contact us at admin@b2boffice.com.my within 24 hours from receiving your order and return to us within 3 working days. Please return goods together with the original invoice.

The right goods or replacement goods will be delivered to your doorstep at no cost.

 

6.    The item I want is out of stock. What shall I do now?

Kindly contact our Customer Service at 1-300-222-800 or email admin@b2boffice.com.my for enquiries.

 

7.    Is there somewhere I can go to view the product prior to purchasing?

Yes, you can contact our Customer Service at 1-300-222-800 or email admin@b2boffice.com.my for appointment visit our showroom.

1.    How can I pay?

OfficeDotCom Sdn Bhd offers several payment methods listed below- whichever suits you best.

Cash/Cheque On Delivery
(within Klang Valley Only)

IPay88 

iPay88 is an Internet Payment Switching Gateway through credit card developed by Mobile88.Com Sdn. Bhd.It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, customers can be certain of iPay88's security. iPay88 also complies with PCI Data Security Standard and Malaysia Payment System Act. Find out more about iPay88.

Direct Bank-in (Electronic Fund Transfer (EFT) / Interbank GIRO / Cash Deposit Machine)

Your details are safe with us as we take security very seriously indeed. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.

Bank Transfer

Maybank Account
OfficeDotCom SDN BHD
5126 424 01491

 

2.    What is cash or credit card on delivery?

Cash or Cheque on Delivery is an exclusive payment method for only Klang Valley customers to pay for your purchases in cash or cheque at the point of delivery.

 

3.    When will I be charged?

If your card is authorized, payment will be taken immediately, and you will receive an Order Confirmation email from us.

 

4.    My computer froze while processing payment. How will I know that my payment went through successfully?

All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please contact Customer Service at 1-300-222-800 or email admin@b2boffice.com.my to confirm the placement of your order.

1.    How long does it take for my orders to reach my end?

Depending on Delivery Modes, Standard Delivery takes 2-3 working days (*only applicable in Klang Valley) to reach you.

 

2.    Do you ship internationally?

Unfortunately, we are currently only shipping within Malaysia.

 

3.    My items haven't arrived yet. What can I do?

Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 2 - 3 business days for your order to arrive depending on the stock availability. If you have purchased more than 1 item, you may receive your purchases at different times.

If you have any concerns, please do not hesitate to contact Customer Service at admin@b2boffice.com.my or call us at 1-300-222-800 from 9am to 6pm daily, 5 days a week.

 

4.    Can I pick my order up in a store?

For your convenience, we provide in store pickup in our office on many items. Appointment is required.

 

5.    How Do I Find Out If My Package Has Shipped?

You can contact Customer Service at 1-300-222-800 or email admin@b2boffice.com.my to check your order.

 

6.    Do you charge for delivery?

There will be additional charge (s) for orders below RM100. Outstation delivery charges will be paid by customers. Call us at 1-300-222-800 to check for the delivery charges.

1.      HOW TO CLAIM FOR WARRANTY?

If your purchased item is still within the Warranty Period stated by the respective original manufacturers, please inform us prior to returning by logging into “Support” and fill up the Form found in “Service”. Please visit our Warranty Policy.

 

2.      How can I check if my item’s warranty is valid?

To check if your item is warranty, kindly refer to the invoice of the item purchased or contact us at 1-300-222-800, provide us with the serial number and our support team will happy to assists you.

1.   Where can I seek for service or repairs in case my machine breaks down?

In case of break downs or malfunction, you may contact us to report on the problem. Kindly refer to our services and maintenance to check on the types of repairs and services that we offer. Additional charges may be applicable depending on the repairs or service.

 

2.  How long does it take for repair or service?

Repair or service period may vary according to the problem and the process of repairing. After identifying the damage or problem, our team will send your company a quotation on the amount of the repair. Upon confirmation only will the repair process takes place.

 

3.   How much do you charge for repair & service?

Charges may vary depending on the product and the cost of repairing. Usually there will be minimum RM110 as a standard amount excluding spare part.

Disclaimer


Price shown is in Ringgit Malaysia. Please login for your pricing. Prices, specifications, availability of items and terms of offers are subject to change without notice.

There may be certain orders that we are either unable to accept or must cancel order for any reason. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error. Office Dot Com Sdn Bhd shall at its sole discretion have the right to refuse and / or cancel any order for said product and immediately amend, correct and / or remove the inaccurate information.

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